Contacting us

 For customer enquiries & customer service dial  0845 230 1290  Monday to Friday 10am-5pm  GMT  Telephone calls are charged at UK local rates

or  email  sales@yoursigns.com          gerry@yoursigns.com        customerservice@yoursigns.com       

Term & Contitions

1. Description of articles supplied. All plaques and signs are produced to requirements specified and described by each individual customer. No items are supplied from stock. Every item is supplied to a written description of the text and number lay-out  (the "specification") that will be agreed between Yoursigns Ltd. and the customer by e-mail or in our shopping cart before an order is accepted for processing. Colours shown on the web site are indicative of colours offered. Any hand painting process carried out by our sign artists is painted to compliment the text & number layout of the sign. Due to the nature of hand painting, we do not offer refunds if the customer does not like the commissioned pictorial on the sign due personal taste, we will however endeavour to alter the pictorial if the customer returns the sign to us. All house signs supplied are made from reconstituted slate and have reflective  text and numbers which are heat laminated flush to the plaque surface and not engraved or raised in relief. All our signs carry a 12 month guarantee against faulty workmanship and our unique 7 year worldwide guarantee.

2. Pricing  Prices are quoted are in pounds sterling (GBP). Our shopping cart can take payment by Credit Card using a secure (SSL) independent Credit Card transaction sites known as Optimal Payments http://www.optimalpayments.com and PAYPAL - http://www.paypal.com. Credit card payments are in GB pounds sterling, $US dollars or Euro payments are translated at the exchange rate of the day as determined by your credit card provider. We also accept bank cheques or postal orders in £ pound sterling made payable to ‘Yoursigns Ltd.’. All quoted prices include the costs of packing and delivery in the UK. Overseas shipping rates are calculated by weight of the package at different rates depending on the region to be shipped.

3. Faulty product  Any item supplied that does not meet the agreed specification will either be replaced free of charge or be subject to a full refund of the purchase price. The customer needs to informs us by e-mail within 7 days of receipt stating clearly the reasons for rejection. Complaints need to be sent to customer services customerservice@yoursigns.com Alternatively the complaint may be sent by post office mail to the address shown at the top of this page. If you need to talk to us on the telephone the number is 0845 230 1290 (+44 845 230 1290 from outside the UK). Complaints will be acknowleged and dealt within two working days. It is not our policy to turn complaints into disputes.

4. Payment   Orders are not allocated to our manufacturing sequence until payment has been received.

5. Delivery  We do our best to meet the quoted delivery expectation but we do not guarantee it. In the event that the quoted delivery cannot be met by us then the customer will be informed by e-mail. In the unlikely event that we cannot supply in a reasonable time then the customer will be refunded the full purchase price. Shipping is by recorded delivery and the package will need to be signed for at the destination address. Once the package has been shipped the package is in transit with the postal service networks. In the unlikely event that the package has not arrived at its destination in the expected time, we will try to trace its whereabouts, and if it is lost we will replace the goods, provided ample time has been given for the postal networks to find the package.

6. Statutory rights   These terms and conditions of sale do not affect the customer's statutory rights.

Privacy Policy 

We respect your privacy, we do not collect personal or sensitive information on you. We are in the business of making custom made house signs and are not interested in selling information to third parties about our customers. Please contact gerry@yoursigns.com regarding any privacy issues

The information that you give to us is never sold, rented or divulged to any third parties.

The type of information that we need from you to process your order is your name, address, phone number or email address,  and the details of the house sign you would like to order. If you are ordering online, your credit card details will be processed by Optimal Payments or Paypal via a secure SSL connection. We never collect or handle customers credit card details online ourselves, only card payment details given by telephone are written down and destroyed once the order has been processed.

The information that you give is only used to process your order. Your credit card details are not held on our computers ever, rather our secure SSL shopping cart is managed by Optimal Payments or Paypal.  Once your credit card details have been authorised by the secure server an email ‘sale’ notification is sent to us with all the nessessary details - excluding your credit card details - for us to complete your order. We hold an electronic and paper copy of these details in our files for accounting & tax purposes.

We will not email you in the future unless you have given us your consent. Certain order status emails are sent to customers as each stage of the making process is ready. All data is collected lawfully and in accordance with the DataProtection Act 1998.

Our site uses cookies to count the number of visitors, it does not collect your personal information, they only check the performance of the website.